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When synchronizing CardScan with or transferring data to Microsoft Outlook, one of the following errors occurs.  How can I resolve this?

 
 

This FAQ addresses error messages that may occur while syncing with Outlook software:

  • An error occurred while initializing Outlook.

  • An unexpected error has occurred. Please make sure Outlook is installed and configured properly.

  • An error occurred while adding a contact to Outlook.

  • An error has occurred while opening the Outlook file.

 

Solution 1 

Restart Windows and Outlook

  1. Try restarting the computer to verify the error is not specific to the current Windows session.
  2. After restarting, try CardScan Synchronization or Transfer setup again.
Solution 2 

Delete the CSSYNC folder

Windows Vista/7/8

  1. Close CardScan and Outlook
  2. Open Windows Explorer
  3. Browse to C:\Users\username\AppData\Roaming\Corex
  4. Delete the CSSYNC Folder
  5. Open CardScan and attempt to sync/transfer

Windows XP

  1. Close CardScan and Outlook
  2. Open Windows Explorer
  3. Browse to C:\Documents and Settings\username\Application Data\Corex
  4. Delete the CSSYNC Folder
  5. Open CardScan and attempt to sync/transfer

*NOTE* Application Data/AppData may be a hidden folder. To unhide it, select Tools > Folder Options > View tab > Hidden Files and Folders > Show Hidden Files and Folders > Apply > OK

Solution 3

Detect and Repair MS Outlook

Microsoft Outlook 2007/2010/2013/365

  1. Close CardScan and Microsoft Outlook
  2. Go to Control Panel > Programs & Features or Add & Remove Programs
  3. Locate Microsoft Office 2010 and choose Change
  4. From the window, select to Repair Microsoft Office
  5. Restart the computer
  6. Open the CardScan software and attempt to sync/transfer

Microsoft Outlook 2003

  1. Close CardScan
  2. Open Microsoft Outlook 
  3. Click the Help menu and click Detect and Repair
  4. Restart the computer 
  5. Open the CardScan software 
  6. Open CardScan and attempt to sync/transfer
Solution 4

Verify that Outlook is configured as your system's default mail

  1. Open Internet explorer. 
  2. Select Tools menu / Options 
  3. Select the Programs tab at the top 
  4. Verify that MS Outlook is listed for E-mail
Solution 5 

Register msxml4.dll

Windows 8/8.1

  1. From the Start menu, search for "Command Prompt".
  2. Right-click on "Command Prompt" and select Run As Administrator at the bottom of the screen

Windows Vista/7/8

  1. Exit CardScan and Outlook
  2. Select Start > All Programs > Accessories and right click on "Command Prompt" and select Run As Administrator.     
         a. 32-bit systems Enter REGSVR32 MSXML4.DLL and click Enter
         b. 64-bit systems Enter CD C:\Windows\SysWOW64 and click Enter, then enter REGSVR32 MSXML4.DLL and click Enter.

Windows XP

  1. Exit CardScan and Outlook.
  2. Go to Start and select Run.
  3. Enter REGSVR32 MSXML4.DLL and click Enter.
  4. If you receive a successful message, attempt to sync/transfer CardScan to Outlook.
Solution 6 

Turn Off UAC (Does not apply to Windows XP)

Windows Vista

  1. Click Start and then open Control Panel.
  2. In the Control Panel, click User Accounts and Family Safety.
  3. Click User Accounts.
  4. Click Turn User Account Control on or off.
  5. Clear the tick or check mark on the box beside the Use User Account Control (UAC) to help protect your computer option.
  6. Click OK.
  7. When prompted, restart the computer. Note that the changes will affect all users on the computer.
  8. To enable the UAC, simply tick or select the checkbox again.

Windows 7 & 8

  1. Go to Start Menu -> Control Panel -> User Accounts and Family Safety -> User Account.
  2. Click on User Account Control settings link.
  3. Slide the slider bar to the lowest value (towards Never Notify), with description showing Never notify me.
  4. Click OK to make the change effective.
  5. Restart the computer to turn off User Access Control
Solution 7

Attempt synchronization with a new CardScan database and a new Outlook Contact folder

  1. Open CardScan
  2. Go to File > New to create a new database
  3. Select your original database and go to Edit > Select All > Edit > Copy to copy contacts to Clipboard
  4. Select the new database and then Edit > Paste to paste the contacts into the new database
  5. Go to File > Save As to save the new database
  6. Attempt to sync/transfer to Outlook
Solution 8

 Uninstall and Reinstall CardScan (and in the process remove shared DLL files and shared directory)

  1. Uninstall CardScan from your computer (Windows Control Panel / Add Remove Programs or Programs and Features) 
  2. Select Windows Start Bar / Run / type 'regedit' and click OK 
  3. In registry, select the following directory from the left-hand side: H_Key Local Machine\Software and delete the CardScan folder. The user must go to HKEY_CURRENT_USER > Software, and delete both the Corex and CardScan folders.
  4. Open My Computer from the Windows Desktop and open C:\Program Files\ and delete the CardScan folder
  5. Install CardScan 
  6. Configure CardScan Synchronization or Transfer
Information Technical Support and Development will need for further troubleshooting
  1. Do both CardScan Synchronization and Transfer fail with the same error message (Version 8 only)? 
  2. Was there an error code in parenthesis at the end of the error message? 
  3. Does the error occur when attempting to select the Outlook folder or when attempting to synchronize / transfer? 
  4. Is Outlook part of a corporate or home environment? Is Outlook connected to a MS Exchange using a remote / VPN connection?
  5. What Internet e-mail services is Outlook configured to connect to?  
  6. Is CardScan configured to synchronize with an archive folder (all Outlook versions)?
  7. Does the logged in Windows user have administrative rights?
  8. Have you attempt synchronization without virus protection software running.
 


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